Terms & Conditions
Use of the Website
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You must be at least 18 years old or have parental/guardian consent to use our website and make purchases.
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You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.
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We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
Products and Descriptions
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We strive to display our products and ingredients accurately, but slight variations in color, texture, or packaging may occur.
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All products are for external use only. Please read labels and perform a patch test before use.
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Onsu is not responsible for any allergic reactions, skin irritations, or misuse of the products.
Pricing and Payment
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All prices are listed in INR (₹) and are subject to change without notice.
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We accept payments through secure third-party payment gateways.
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In case of any payment failure, your order will not be processed.
Shipping and Delivery
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Orders are typically processed within 2–5 business days.
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Delivery times may vary depending on your location.
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We are not responsible for delays caused by courier services or unforeseen circumstances.
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Please ensure your shipping address is accurate; Onsu is not liable for lost packages due to incorrect information.
Returns, Refunds, and Exchanges
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Due to the personal and hygienic nature of bath and skincare products, we do not accept returns or exchanges once the seal is broken.
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Damaged or incorrect items must be reported within 48 hours of delivery with photo proof.
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Refunds or replacements will be processed only after verification.
Intellectual Property
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All content on this Site—including text, images, logos, and product designs—is the property of Onsu and protected by copyright and trademark laws.
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You may not copy, reproduce, distribute, or exploit any material without prior written consent.
Limitation of Liability
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Onsu shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
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Our total liability shall not exceed the amount paid for the product purchased.
Privacy Policy
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Your personal information is handled professionally and safely
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We do not sell or share customer data with third parties except as required to process your order.
Changes to Terms
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We may update these Terms and Conditions from time to time without prior notice.
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Continued use of the website after changes means you accept the updated Terms.
Contact Information
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For any questions or concerns, please contact us:
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Email: onsu.product.info@gmail.com
PAYMENT METHODS
Credit / Debit Cards
UPI